Terms and Conditions
PRICES and product specifications are subject to change without notice. Prices billed will be those in effect at time of shipment. We reserved the right to update prices due to errors (i.e. typos). For the most current prices, please call our customer service department at 800-598-5313 or email our customer service department at support@ledropelightsandmore.com.
PHONE ORDERS: We accept most telephone orders. Any order exceeding $2,000 in merchandise value requires written confirmation from buyer. Any written confirmations must be marked "Confirmation."
INTERNATIONAL ORDERS: Freight charges are calculated at time of shipment. Please refer to our published online shipping & handling and international shipment policies for more information on freight charges. International orders may be subject to additional customs duties and taxes as assessed by the governing authorities. Buyer is responsible for all taxes, duties, tariffs, and customs laws in destination country. When these fees are incurred by Take Three/LED Rope Lights And More, Buyer agrees to an increase in shipping costs on their order to cover said fees.
CREDIT (OPEN ACCOUNT): To open an account, initial order must exceed $250 and firm must be listed with Dun & Bradstreet (D&B). Unrated firms may submit five trade references with fax numbers for credit review. Assigned credit will be based on D&B rating and/or trade reference evaluation. Unrated firms seeking credit may take several days to process. Unrated firms wishing to reduce processing time may charge or send remittance with initial order. Initial orders less than $250 must be paid with check, wire transfer, money order or charge card (all checks must clear before product will ship).
OPEN ACCOUNT PAYMENT TERMS: Subject to credit approval, all invoices are payable upon receipt. If payment is not received within 30 days all prompt pay discounts (monetary/quantity discounts) are cancelled and full payment is due. Open accounts will be required to have a credit card on file. Failure to pay the unpaid balance by the 35th day, you agree that the credit card on file may be used to settle the outstanding balance, forfeiting any/all discounts extended with the order.
SHIPPING CHARGES AND CLAIMS: Orders are shipped "freight prepaid" with shipping charges added to the invoice. Orders shipped using the Buyer’s FedEx account number are subject to a $10 fee and are shipped as “freight collect”. All orders ship via FedEx Ground unless requested otherwise. All shipments require a signature upon delivery, unless otherwise noted by the Buyer at the time of order. The Buyer is responsible for all shipping charges associated with the order (prepay & add). For online orders, any undeliverable shipments due to a bad address are the responsibility of the Buyer entering the web order. All applicable charges may apply based on original payment method at the discretion of LED Rope Lights and More (charges will not exceed published rates of carrier). Upon request, we will expedite shipments via a parcel carrier. Cutoff time for this request is 2:00 PM, EST. We will make every effort to notify you of the expedited charges before shipment. If for some reason you are not available for response, we will still honor your initial request for expedited delivery and you are responsible for the appropriate expedited charges. Claims for missing items or damage in transit should be made immediately (upon receipt) with LED Rope Lights and More on "freight prepaid" shipments, or with the carrier on "freight collect" shipments. Delays in notification may lead to a longer timetable for resolution or denial of your claim at the time of submittal.
RETURNS, WARRANTY AND BUYER'S REMEDIES: No item shall be returned to us without our prior authorization. Please contact customer service at 800-598-5313 for a Return Merchandise Authorization (RMA) number. This RMA number must be clearly visible on all packages being returned. Unauthorized returns and returns shipped freight collect or COD will be refused. All returns and/or claims must be made within 30 days of receipt and are subject to a 20% restocking fee. Special orders, custom cut lights and/or decorated products are not returnable. All items sold are warranted by the manufacturer against failure caused solely by defective workmanship or material. However, each item depicted or described herein is not necessarily suitable for every kind of use and, therefore, UNLESS OTHERWISE STATED IN WRITING, SELLER MAKES NO WARRANTY THAT THE LED LIGHTS, AND OTHER ITEMS DEPICTED OR DESCRIBED HEREIN ARE FIT FOR ANY PARTICULAR PURPOSE. In the event of any claimed failure of an item caused solely by defective workmanship or material, buyer must give us written notice within 30 days after receipt of shipment. We shall then have a reasonable opportunity to investigate the claim. Should our examination disclose that the item has failed due to causes stated above, we will, upon return of such item, at our option, replace the item without charge or return to the buyer the price paid for such item. The remedies described herein shall be the buyer's sole and exclusive remedies and no claims for consequential damages or for other damages will be allowed.
BUYER AGREEMENT: Buyer agrees to be solely responsible for determining the suitability of any products ordered including parts and components of the products purchased from Seller and that it is not relying on Seller in making such determination. Buyer will not order or use any products unless it is satisfied that the products are suitable for Buyer's use. Buyer agrees to store and use all goods and services in a safe manner. Seller is cautioning Buyer that not all products are outdoor compatible and may cause injury to persons or property. Seller is not giving and specifically disclaims all warranties, express or implied, including without limitation all warranties of performance, merchantability, and fitness for a particular purpose. Seller's liability on any claim of any kind, including negligence, shall not exceed the price of the products purchased which gives rise to the claim. In no event shall Seller be liable for any special, incidental, or consequential damages or for damage in the nature of a penalty.
